Road traffic accident?
Choose the smarter way to claim.
- Avg wait 1 min
- Fastest way to claim
- No excess
to payWe pursue the at-fault insurer, not your policy - Like-for-like car,
van or motorbikeSuited to your everyday needs - We deal with the
at-fault insurerYou don’t have to chase them - Recovery, replacement
and repairs sortedWe coordinate the moving parts
- No excess to pay
- Like-for-like car, van or motorbike
- We deal with the at-fault insurer
- Recovery, replacement and repairs sorted
- Onward travel for you and your passengers
- Updates your way: WhatsApp, email or phone
- Nothing to pay upfront
Their claims department
Your claims handler
Works for your insurer
Works for you
A queue, then whoever picks up
A main point of contact who knows your claim, supported by our UK claims team
Your excess, paid by you
No excess — the other driver’s insurer pays
A claim on your policy
Nothing on your policy. Your no-claims untouched
A courtesy car, if you’re covered
A like-for-like car, on your drive
Your insurer has a claims department.
It works for your insurer.We work for you.
Independent accident management company. Not an insurer — Claims 24/7 helps drivers with any insurer claim from the driver who hit them.
Why make your non-fault claim through us
Nothing goes through your policy. Here’s what that means for you.
No excess fees to pay, ever
Nothing to pay up front. Nothing to chase back.
Keep your no claims discount
Nothing goes through your policy, so your no-claims is untouched.
Like-for-like car hire, 100% guaranteed
Delivered to your drive. If yours is written off, you keep it until the money lands.
How it works
How Claims 24/7 handle your claim, start to finish. Someone hit you. Their insurer puts it right, not yours.
- 1Tell us what happened. One call, or your reg. That’s your bit done.
- 2Your handler takes it on. One person, in the UK, deals with the other driver’s insurer. If they ring you, send them to us.
- 3We put you back in a car. Like-for-like, on your drive, while yours is repaired.
- 4They pay. Not you. No excess, nothing on your policy, your no-claims untouched.
Frequently asked questions
The catch, and everything else people ask.
What’s the catch?
We recover our costs from the at-fault driver’s insurer, which is why it costs you nothing. If they refuse to accept fault, we argue it for you. In the rare case that fault can’t be established, you could be asked to cover the hire charges, which is why we tell you on the first call whether your claim is one we’d take on.
Do I still have to speak to my insurer?
Only to let them know it happened. That’s a notification, not a claim. We handle everything else, including the call you’ll get from the other driver’s insurer.
Will my premium go up?
Nothing goes through your policy, so there’s no claim on it. You’ll still need to tell your insurer about the incident at renewal, and how they price that is up to them. We won’t pretend otherwise.
Are you an insurer?
No. We don’t sell insurance. We just make it pay.